How do I cancel my Arvixe hosting plan? To cancel Arvixe, log into your account portal, navigate to billing or subscriptions, locate the cancellation option, and follow prompts to confirm. Backup data first, resolve pending payments, and note that cancellations take 24-48 hours to process. Refunds depend on your plan’s terms.
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What Should You Do Before Cancelling Arvixe?
Before cancelling Arvixe, backup website files, databases, and emails via cPanel or FTP. Export SSL certificates and domain records. Verify alternative hosting is active to avoid downtime. Cancel only after migrating services to prevent data loss. Document billing cycles to confirm refund eligibility.
When backing up via cPanel, use the “Backup Wizard” for full-site exports, including MySQL databases and email filters. For larger sites, FTP clients like FileZilla provide granular control over file transfers—download public_html, .htaccess, and configuration files. Test backups by restoring a local copy to ensure functionality. Emails stored in Webmail should be archived using Thunderbird or Outlook to retain folders and metadata. Update DNS settings at your new host 48 hours before cancellation to ensure seamless transitions. For WordPress sites, plugins like All-in-One Migration simplify transfers but may require adjusting permalinks post-migration.
How to Initiate Cancellation via Arvixe’s Billing Portal
Log into Arvixe’s client area, select “Services” > “My Services.” Click the hosting plan, choose “Request Cancellation,” and pick immediate or end-of-cycle termination. Provide a reason, check “Confirm Cancellation,” and submit. A confirmation email will follow. Note: Domain registrations require separate cancellation.
What Happens to Your Data After Cancelling Arvixe?
Arvixe deletes all hosted data upon cancellation. Databases, emails, and files become irrecoverable after 7 days. Download backups beforehand. Domain names registered through Arvixe expire unless transferred elsewhere. Redirect DNS settings preemptively if switching providers.
How to Handle Partial Refunds or Unused Credits
Arvixe offers prorated refunds only for annual plans cancelled within 45 days. Monthly plans and add-ons are non-refundable. Unused credits expire upon termination. Contact support via ticket to dispute charges, but success rates vary. Always screenshot cancellation confirmations for evidence.
| Plan Type | Refund Eligibility | Deadline |
|---|---|---|
| Annual | Prorated | 45 days |
| Monthly | None | N/A |
| Add-ons | None | N/A |
For prorated refunds, Arvixe calculates daily rates from your cancellation date. A $100 annual plan cancelled on day 30 would receive $75 back (100 – (100/365*30)). Disputes require submitting ticket IDs and bank statements. Note that chargebacks may result in account suspension, complicating data recovery.
Why Consider Alternatives Before Cancelling Arvixe?
Downtime risks, data migration complexity, and potential cost overlaps make researching alternatives critical. Compare uptime guarantees, scalability, and support responsiveness. Providers like SiteGround or A2 Hosting offer free migration services, easing transitions.
| Provider | Migration Support | Uptime SLA |
|---|---|---|
| SiteGround | Free | 99.99% |
| A2 Hosting | Free | 99.90% |
| Bluehost | Paid | 99.95% |
How to Avoid Common Cancellation Pitfalls
Failing to cancel auto-renewal, missing DNS updates, or overlooking domain expiration dates are common errors. Double-check all subscriptions linked to your Arvixe account. Update payment methods elsewhere before termination to prevent accidental charges.
What Legal or Contractual Terms Apply to Arvixe Cancellations?
Arvixe’s Terms of Service mandate 30-day notices for annual contracts. Early termination fees may apply for custom plans. Breach of Acceptable Use Policy forfeits refund rights. Always review your service agreement before proceeding.
Expert Views
“Cancelling hosting requires meticulous planning. Over 60% of users forget to backup emails, leading to irreversible data loss. Always test migrations on staging environments before pulling the plug. Arvixe’s opaque refund policies also make documentation essential—save every interaction.” — Hosting Industry Analyst, 2024
Conclusion
Cancelling Arvixe involves strategic prep, methodical execution, and post-termination vigilance. Prioritize backups, understand refund policies, and secure alternative hosting first. Follow structured steps to minimize disruptions and financial losses.
FAQ
- Can I cancel Arvixe immediately after signing up?
- Yes, but refunds only apply to annual plans within 45 days. Monthly payments are non-refundable.
- Does Arvixe delete domains upon cancellation?
- No, domains remain registered until expiration. Transfer them elsewhere to retain ownership.
- How long does Arvixe take to process cancellations?
- Typically 24-48 hours. Servers deactivate immediately, but billing systems may lag.