Answer: Broadvoice Cloud PBX is a scalable, feature-rich hosted phone system ideal for small to mid-sized businesses. It offers call routing, voicemail-to-email, mobile integration, and 99.999% uptime. Pricing starts at $19.99/user/month. While lacking advanced CRM integrations, its ease of use and robust security make it a competitive choice for teams prioritizing reliability.
What Is Dedicated Hosting and How Does It Work?
What Are the Core Features of Broadvoice Cloud PBX?
Broadvoice Cloud PBX includes auto-attendants, call recording, conferencing for up to 200 participants, and SMS/MMS support. Unique tools like b-hive mobile app enable seamless desk-to-mobile transitions. Unlike competitors, it provides unlimited domestic calling and customizable hold music, but lacks AI-driven analytics or WhatsApp integration.
How Does Broadvoice Pricing Compare to Alternatives?
Plans start at $19.99/user/month for basic features, scaling to $34.99 for advanced analytics. While 15% pricier than RingCentral, it includes unlimited voice minutes. Contracts over 12 months grant 10% discounts. Hidden costs include $15/month for international numbers and $49 setup fees per user.
| Feature | Broadvoice | RingCentral | Nextiva |
|---|---|---|---|
| Base Price/User | $19.99 | $22.99 | $23.95 |
| Int’l Calling | $0.03/min | Included | $0.04/min |
| Video Participants | 200 | 500 | 250 |
For businesses with fluctuating team sizes, Broadvoice’s month-to-month flexibility offsets its slightly higher per-user costs. The included unlimited domestic calling becomes cost-effective for sales-heavy organizations averaging 3,000+ minutes monthly. Enterprises should note that while competitor base plans appear cheaper, add-ons like call recording often increase total costs by 18-25%.
What Are the Pros and Cons of Broadvoice?
Pros: Military-grade encryption, HIPAA compliance, and geo-redundant data centers. Cons: No built-in video conferencing hardware support. Users report occasional mobile app latency during peak hours. Comparatively, Nextiva offers better CRM sync but at higher costs.
How Complex Is Broadvoice Implementation?
Deployment takes 3-7 business days using Broadvoice’s web portal. The API supports Zapier for CRM connections, though custom workflows require Python/Node.js coding. Migration tools automatically port 95% of numbers within 48 hours. Onboarding includes 4 free training sessions.
What Security Protocols Protect Broadvoice Users?
256-bit AES encryption, TLS/SRTP for call data, and biometric access controls. Annual penetration tests and SOC 2 certification exceed industry standards. Unlike 8×8, it offers optional blockchain-based call logging for audit trails.
| Security Layer | Broadvoice | Industry Standard |
|---|---|---|
| Data Encryption | 256-bit AES | 128-bit AES |
| Access Controls | Biometric + 2FA | Password + 2FA |
| Compliance | HIPAA, GDPR | PCI DSS |
The platform’s multi-layered approach addresses both external threats and internal vulnerabilities. Real-time anomaly detection flags suspicious call patterns, while segregated data vaults prevent cross-contamination during breaches. Financial institutions benefit from optional voiceprint authentication, reducing social engineering risks by 78% compared to traditional PBX systems.
How Responsive Is Broadvoice Customer Support?
24/7 support via phone, chat, and ticket system. Average response time: 2 minutes for chat, 8 minutes for calls. Critical issues escalated to Level 3 engineers within 15 minutes. However, weekend escalation delays have been reported by East Coast users.
“Broadvoice’s geo-redundancy model sets it apart in uptime reliability, though their analytics need modernization. For compliance-focused industries like healthcare, it’s a top contender despite integration gaps.”
– Telecom Systems Architect, Cloud Communications Council
FAQs
- Does Broadvoice support call center analytics?
- Basic metrics like wait times and abandonment rates included. Advanced workforce analytics require $34.99/month plan.
- Can I keep my existing phone number?
- Yes, number porting takes 2-5 business days in North America. Some international numbers incur $25-$150 transfer fees.
- Is there a free trial?
- 30-day trial with 5 users max. Full features except international calling enabled.