Rackspace Web Hosting in 2019 offers enterprise-grade managed cloud solutions with 24/7 “Fanatical Support,” hybrid server options, and robust security protocols. It excels in uptime (99.99% SLA) and scalability but targets businesses needing premium services, making it costlier than shared hosting alternatives. Ideal for companies prioritizing reliability over budget-friendly plans.
How Does Rackspace Ensure Optimal Server Performance?
Rackspace guarantees performance through redundant infrastructure, SSD storage, and global data centers. Its 99.99% uptime SLA is backed by load-balanced servers and proactive monitoring. For example, their AWS and Azure partnerships enable auto-scaling during traffic spikes. A 2019 case study showed a 40% latency reduction for e-commerce clients using Rackspace CDN integration.
What Security Measures Does Rackspace Implement?
Rackspace employs multi-layered security: DDoS protection via Cloudflare, intrusion detection systems (IDS), and mandatory two-factor authentication (2FA). PCI-DSS compliance and encrypted backups are standard. In 2019, they introduced AI-driven threat analysis, blocking 92% of zero-day attacks in beta tests. Managed firewall configurations and GDPR-aligned data governance further bolster defenses.
The AI-driven threat analysis system uses machine learning to identify abnormal traffic patterns, automatically isolating compromised servers within seconds. Rackspace also conducts quarterly penetration tests supervised by third-party cybersecurity firms like CrowdStrike. For healthcare clients, they offer HIPAA-compliant audit trails that log every access attempt, ensuring compliance with strict regulatory frameworks. In Q3 2019, Rackspace partnered with Palo Alto Networks to integrate advanced endpoint protection, reducing malware incidents by 68% across their client base.
What Is Dedicated Hosting and How Does It Work?
| Security Feature | Coverage | Compliance Certifications |
|---|---|---|
| DDoS Protection | All Plans | PCI-DSS, SOC 2 |
| Encrypted Backups | Enterprise Plans | HIPAA, GDPR |
| AI Threat Analysis | Custom Contracts | ISO 27001 |
Why Is Rackspace Support Called “Fanatical”?
The “Fanatical Support” team provides 24/7 assistance via phone, chat, or ticket, with <2-minute response times for critical issues. Engineers hold certifications across AWS, Azure, and VMware. A 2019 Gartner review noted 94% customer satisfaction, citing rapid malware cleanup (average 18 minutes) and custom SLA negotiations for enterprise clients.
Support teams undergo rigorous quarterly training on emerging technologies like Kubernetes and serverless architectures. A dedicated account manager is assigned to each enterprise client, offering personalized infrastructure recommendations. In 2019, Rackspace introduced a predictive support model that analyzes historical data to preemptively resolve issues—for example, automatically scaling resources before Black Friday traffic surges. Clients like Petco reported a 41% reduction in downtime-related revenue loss after adopting this proactive approach.
“Rackspace 2019 is the gold standard for enterprises needing turnkey cloud management. Their support engineers resolve issues faster than in-house teams, but SMBs should weigh costs against actual scalability needs. The 2019 hybrid cloud updates make them a contender against Azure Arc, especially for compliance-heavy sectors.”
— Jordan Matthews, Cloud Infrastructure Analyst at TechTrack Advisors
When Does Rackspace Become Cost-Prohibitive?
Entry-level plans start at $50/month (vs. $2.95/month for Bluehost), scaling to $1,500+/month for dedicated hybrid clouds. Costs stem from managed services: patching, migrations, and compliance audits. SMBs with <10k monthly visitors often find cheaper alternatives, while enterprises save 22% annually (Forrester data) by avoiding in-house IT hires.
FAQs
- Does Rackspace offer WordPress hosting?
- Yes, via managed WordPress plans starting at $149/month, including automated updates, staging environments, and malware scans.
- Can I host email servers on Rackspace?
- Separately—Rackspace Email Hosting ($2.99/user/month) includes Exchange, Outlook, and 25GB storage, but isn’t bundled with web plans.
- Is Rackspace suitable for high-traffic sites?
- Absolutely. Auto-scaling handles 500k+ daily visits; clients like Under Armour use it for global e-commerce spikes.